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Purchase and Refund Policy

Condition of use for purchase and successful delivery of your purchase(s) and
subscription(s) of goods and services provided on (GotoChef or Site)

Registration with Website:

Payment and Pricing:

Shipping & Handling:


We do not accept returns of any goods or services purchased. In the event you receive an item that you did not order or a wrong item is shipped and delivered to you, please connect with us on for the correct product to be sent to you. Please do not accept items if delivered in a damaged condition.


If approved, your refund will be processed, and a credit will automatically be applied to your GotoChef account wallet or a refund in the original mode of payment within 5-7 working days. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are delivered in a damaged condition. If you need to exchange it for the same product, send us an email at


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. You further acknowledge and undertake that you will use the Site to order products or services only for your personal use and not for business purposes. By purchasing any product or service from the Site, you acknowledge that you have read and understood our Terms of Use.


You shall indemnify and hold harmless Culinary Communications Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these conditions or the Terms of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. You hereby expressly release Culinary Communications Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Governing Law and JurisdictionThese conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

For any further assistance you can also reach us on +91-9821198002 or write us at
Address: Culinary Communications P Limited , House No. 719 P Sector-38, Gurugram, Haryana-122001